Do I Have To Be Present on the Date of Service?

Do I Have To Be Present on the Date of Service?As with the estimate appointment, the short answer to this question is no.

While we do not require you to be home for the date of service, it is beneficial for you to be there. The first thing our lead technician will do upon arrival at your property is a pre inspection sheet, notating and photographing any preexisting damage or issues on your property, and you will not be able to sign this document without being present. If this occurs, our Lead Technician will take a photo of the completed form to time & date stamp it, showing that the notations were made before the cleaning began.

Additionally, around the midway point and again at the end of the project, the lead technician will give you the opportunity to have a look around and make sure that you are completely satisfied with the work performed. This is a vital step in ensuring you are completely happy and that we have provided you the PHENOMENAL service we strive for!

If you are not able to be present, please have your phone nearby. Upon arrival at your property, our lead technician will call you to let you know and to review the scope of work for the day. Also, should any issues or emergencies arise during the cleaning, our lead technician may need to contact you. At the end of the cleaning, they will call you again to let you know the work is complete, discuss any pertinent details with you, and to remind you that payment is due the day of service and that they will send you an email with the invoice and payment link.

Learn more on this topic by watching our video here.

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